What would you do?

I live on my computer...my work life, my church life, and some of my personal life is lived out through my computer.  Email is the primary way I communicate with my clients.  I surf the web to find a lot of information for my clients.  I surf the web to find info for church and for family and friends.  The internet is really important.

But I have not had internet service at home since Wednesday...and I have been on the phone for probably four or five hours with Embarq since Wednesday trying to get them to fix it.

Finally tonight, someone figured out how to "bridge my modem" through my router to get to the internet.  This is two days after they put a new modem in my office.  Why did it take that long for someone to figure this out?

Here's my question...what would you do if you had gone through this?  I am thinking about several things:  1. Calling and asking them to prorate 4 days of my service and take it off my bill or 2.  Canceling my Embarq phone service entirely and switching to Comcast digital voice and internet.  3.  Canceling Embarq and buying an aircard and getting internet via an aircard. 

Any other options I have missed?