What would you do?

I live on my computer...my work life, my church life, and some of my personal life is lived out through my computer.  Email is the primary way I communicate with my clients.  I surf the web to find a lot of information for my clients.  I surf the web to find info for church and for family and friends.  The internet is really important.

But I have not had internet service at home since Wednesday...and I have been on the phone for probably four or five hours with Embarq since Wednesday trying to get them to fix it.

Finally tonight, someone figured out how to "bridge my modem" through my router to get to the internet.  This is two days after they put a new modem in my office.  Why did it take that long for someone to figure this out?

Here's my question...what would you do if you had gone through this?  I am thinking about several things:  1. Calling and asking them to prorate 4 days of my service and take it off my bill or 2.  Canceling my Embarq phone service entirely and switching to Comcast digital voice and internet.  3.  Canceling Embarq and buying an aircard and getting internet via an aircard. 

Any other options I have missed?

Comments

[Nancy]

I'd probably go with #1 because the others seem like a lot of work but for you, I'd say your best bet would be to get an air card. Bit then again, I'm not the most computer savvy person in the world. The air card advantage, if I understand them correctly, is that you could use the internet anywhere. I think. :-)

[jacki]

another option to your internet problem might be to check out qwest. I am a person always looking for the best deal and since I currently have comcast for my internet and qwest for my landline, I'm always trying to be talked into a new "package deal" from one or the other. in asking some questions the other day about my internet service to someone at qwest, they let me in on a little known secret no one tells you at comcast. comcast's internet service "shares" it's internet lines, so therefore even if you're paying for say 16mpbs, you're really getting maybe 8 mbps because especially at certain times of the day when the internet traffic is high, you're sharing the lines. qwest told me that they specifically wire in your own internet line, not to be shared by anyone in your neighborhood and that way if you pay for 12 mbps, you'll get just that. check it out. I never knew. hope it helps!